Privacy notice

01Who we are

Forking Chefing is the trading name of [Forking Chefing Ltd], company number [to follow], registered office [to follow]. For the information described here we are the data controller: we decide what is collected and why, and we are answerable for it.

We are a small business run by one person, so we are not required to appoint a Data Protection Officer and have not. The founder is accountable for everything in this notice. We are registered with the Information Commissioner’s Office and pay the annual data protection fee; our registration number is [to follow].

02What we hold and why

1. Your email address, if you joined the launch list. With the postcode if you gave one. Lawful basis: your consent, which you can withdraw by replying “stop” to anything we send or by emailing us before then.
2. To take and run a booking: your name, email address and phone number; the address the session happens at, with access and parking notes; how many people are eating; the menu and any photos you send us of your kitchen; the dates you asked for and the chef you were matched with. We hold this because we need it to perform the contract between us. Without it we cannot send anyone to your kitchen.
3. To bill you: the session fee, the shopping list you approved, the receipts and the invoice. Payment card details are handled by our payment provider and never reach us. We hold this to perform the contract, and afterwards to meet our legal obligations to HMRC.
4. To cook safely for you: allergy and dietary information for everyone eating, including children. This is health information and section 03 sets out how it is handled.
5. To answer you: emails you send us and our replies. We hold these because we have a legitimate interest in keeping a record of what was agreed, and because you would reasonably expect a reply to be readable later.
6. If something goes wrong: what happened, when, and any photographs of damage. We hold this to handle the complaint or the insurance claim, and to defend a legal claim if one is made.
7. Feedback you give us after a session, so we can change what needs changing. We ask, you choose, and a blank reply is a complete answer.

03Allergies and diets

1. Allergy and dietary information is special category data under the UK GDPR, because it says something about your health. It gets stricter treatment than the rest.
2. We ask for it separately at booking, with wording that makes clear what it is for, and your chef confirms it on the call before shopping. Our condition for holding it is your explicit consent. Where the information is about a child, we ask the parent or guardian who is booking.
3. We use it for one purpose: designing and cooking the menu so it is safe for the people eating. We do not use it for anything else, and we never use it to make decisions about you.
4. Your chef, and your front of house or mixologist if you book them, receive only the declaration for their own booking, through a link that expires. They act on our written instructions and may not keep or reuse it.
5. We delete it within 30 days of the session unless you ask us to keep it for a rebooking. You can withdraw your consent at any time by emailing us; if you withdraw it before the session we will usually have to cancel, because cooking for you without it is not something we are willing to do.
6. Be honest with us. A home kitchen is never an allergen-free kitchen and we will not pretend otherwise. If someone eating has a severe allergy, tell us before you book and we will say plainly whether we can cook safely for you.

04Cookies and analytics

1. Nothing is set until you say yes. When you first visit we ask whether we may count your visit. Until you press Accept, this site stores nothing on your device and contacts no analytics service. Pressing “No thanks” is exactly as easy, and the site behaves identically either way.
2. Your answer is remembered in your browser’s local storage under a single flag, so we do not ask again on every page. That flag is the one thing we store without asking, because remembering that you said no is the only way to honour it. It never leaves your device.
3. If you accept, we use Google Analytics to count visits and see which pages are read. It sets cookies on your device and sends information to Google, including your device and browser type, the pages you look at, and a truncated version of your IP address. We have turned off every advertising feature: we do not run adverts, we do not build advertising audiences, and we never ask for advertising consent.
4. We look at this to decide which parts of the site are worth writing and where people give up. We do not try to identify you from it, and we do not combine it with your booking.
5. You can change your mind whenever you like. The Cookies link in the footer of every page reopens the question. Choosing “No thanks” then stops any further collection; to clear cookies already set, use your browser’s settings.
6. Google acts as our processor for analytics and may transfer information outside the UK; section 09 covers that. Google’s own description of what it does with the data is on their site.

05Who else sees it

1. Your chef, and your front of house or mixologist if booked. They are self-employed, they act on our written instructions, and they get only what their own booking needs: your name, the address and access notes, the menu, and the allergy declaration. They are bound by confidentiality and data-handling terms and may not keep or reuse any of it.
2. Our payment provider, to take your payment. They handle the card details; we only ever see that a payment succeeded.
3. The tools we run the business on: email, a calendar, a booking form, an invoicing tool and, if you consented, Google Analytics. Each acts as our processor under a contract.
4. Our accountant and, if we need one, our solicitor or insurer — the last only if there is a claim.
5. Anyone the law requires, such as HMRC, or an environmental health officer investigating an incident.
6. That is the list. We do not sell your information, we do not share it for anyone else’s marketing, and we do not put it in an advertising audience.

06How long we keep it

1. Allergy and dietary details: deleted within [30 days] of the session, unless you ask us to hold them for a rebooking.
2. Booking and payment records, invoices and receipts: [six years] after the end of the tax year they fall in, because HMRC requires it.
3. Kitchen photos and access notes: deleted [30 days] after the session, or kept for as long as you remain a returning customer if you ask us to.
4. Emails: [two years], then deleted, unless they form part of a booking record or a complaint.
5. Complaints, incidents and insurance claims: [six years] from resolution, which is the period in which a claim could still be brought.
6. Your marketing preference: for as long as you want to hear from us, plus a record of your unsubscribe so we do not email you again by mistake.
7. The launch list: deleted within [30 days] of the launch email going out, or immediately if you tell us to stop before then. It exists to send one message and has no use afterwards.
8. Analytics, if you accepted it: 14 months in Google Analytics, then deleted automatically. We keep that long so we can compare a season against the same season a year before, which two months would not allow. The totals we read in reports are aggregated and outlive the underlying records. If you said no thanks, there is nothing to keep.

07Marketing

1. We only email you about the service if you asked us to, or if you have booked with us before and we are telling you about something similar.
2. The launch list. If you gave us an address on the “tell me when it opens” form, that is consent to one email, sent on the day booking opens. Not a newsletter, and nothing before it. The tick box is never pre-ticked, because a pre-ticked box is not consent. We hold the address, the postcode if you gave one, and the date you asked, and nothing else.
3. Every marketing email has an unsubscribe line, and replying “stop” works just as well. We act on it straight away.
4. Messages about a booking you have made — a confirmation, an invoice, the card typed up afterwards — are not marketing and are sent regardless. If you would rather not receive those, the answer is to not have a booking with us.

08Chefs and crew

1. If you cook for us, we hold your name and contact details, your right-to-work and self-employment details, your Level 2 Food Safety certificate, your food business registration with the council, your insurance details, your diary and your invoices.
2. We also hold the result of a Basic DBS check. That is criminal-offence information and gets stricter treatment: we record the outcome and the date, not the detail, we hold it under the conditions the Data Protection Act 2018 allows for it, and we destroy the certificate copy within [six months] of the vetting decision.
3. We use all of this to satisfy ourselves that you can safely be sent into a customer’s home, to book you work, and to pay you.
4. Customers are told that our chefs are Basic DBS-checked, food-safety trained and registered. They are never told the contents of your check.

09Where it is held

Our records are held in the United Kingdom or the European Economic Area wherever we can arrange it. Some of the tools we use, including Google Analytics if you consented to it, may transfer information to countries outside the UK. Where that happens it is done under the safeguards the UK GDPR requires, such as the International Data Transfer Agreement or an adequacy decision. [Confirm the transfer mechanism for each processor before launch.]

10Your rights

1. You can ask us what we hold about you and get a copy, normally within one month and free of charge.
2. You can have it corrected if it is wrong, or completed if it is missing something.
3. You can ask us to delete it. Where we are keeping something because the law requires it, such as an invoice for HMRC, we will say so plainly rather than quietly refusing.
4. You can ask us to stop or limit what we are doing with it, and you can object to anything we are doing on the basis of our legitimate interests.
5. Where you gave us consent — your allergy details, or analytics — you can withdraw it at any time. Withdrawing does not undo what was done while the consent stood.
6. You can ask for a portable copy of the information you gave us, in a form another business could read.
7. To use any of these, email hello@forkingchefing.com. We may ask a question to check it is really you, and then we will get on with it.

11Complaints

If we have got something wrong, tell us first at hello@forkingchefing.com and we will try to put it right. If you are not satisfied, you can complain to the Information Commissioner’s Office, the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113. You do not have to come to us first, but we would rather you did.

12Changes and contact

If we change how we use your information we will update this notice and change the version and date at the top. Where the change matters we will tell people who have a booking with us rather than expecting them to notice.

Forking Chefing, [registered address], Plymouth. Email hello@forkingchefing.com. The related terms, including cancellation and liability, are in our terms and conditions.