- Is this employment?
- No, and it is not designed to creep towards it. You are self-employed, you hold your own diary, you can decline any session without giving a reason and without it counting against you anywhere, and you can cook for anyone else you like at the same time. We publish prices and take the payment, which is what makes us the customer’s contracting party — it is not what makes us your employer.
- Do you rate us, or rank us?
- No. There are no stars, no score, no league table and no number attached to you anywhere in the system — not a visible one and not a private one. Customers are shown a suggested chef with the reason written out, and are told plainly they can ask for somebody else. What we do show is what you said about your own cooking and what you are like to have in a kitchen, in your words.
- Do I have to take the work you offer?
- No. An offer is an offer. Declining one leaves nothing behind — no record held against you, no effect on what you are offered next, no explanation required. If that stops being true, we have built the wrong thing.
- Who writes the menu?
- You do. The customer says roughly what they want and what they cannot eat, and you write something you would actually be pleased to cook. We check it has a written allergen line and that it is honest about what is in it. We do not hand you a menu and we do not have a group one.
- Can I keep my restaurant job?
- Yes, and most people who do this will. Two free evenings a week is the shape this is built around. You put the nights you want in your own diary and we only offer you those.
- What if the kitchen is terrible?
- Some of them are. We ask the household about their hob, their oven and their space at booking and we tell you before you accept, so a two-ring flat with no counter is a thing you knew about rather than a thing you discovered. If you arrive and it is genuinely unsafe to cook in, you stop, and you are still paid.
- Whose insurance covers it?
- £5m public liability sits with us and covers the session. If you drive, the car is yours and needs business use on it; if you take a taxi, that does not arise. Depending on what our insurer asks for, you may also be asked to hold your own public liability — if so we will tell you before you do the trial, not after.
- Why not just use a listing site?
- Because a listing is what a listing site gives you: the enquiries, the quoting, the chasing and the cover are still yours to do. We find the booking, answer the household’s questions, take the payment, chase it when it is late and carry the £5m cover, and we pay for your Basic DBS check. There is no listing fee, no subscription and no charge for a month you did not work. And nothing here moves you up or down a page for answering quickly, or for saying no.
- When do I get paid?
- The customer pays us and we take our commission. If front of house or anybody else was booked with you, what is left of their line is theirs, and everything left of yours is yours: by bank transfer, by the last working day of the month the session was in. Every month has a statement showing each session and what it paid you, so you can check our arithmetic instead of trusting it. One exception: if the bank details we pay you into have changed, or we have not paid that account before, the founder phones you first and the payment waits for that call, however late that makes it.